At SINGAPORE APEX SYNERGY VENTURES CONSORTIUM PTE. LTD., we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to assist you. Please read our Returns Policy below to understand the process and conditions for returning or exchanging items.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition, unused, and unworn.
  • The item must be returned with all original tags, packaging, and accessories intact.
  • The return or exchange request must be made within 14 days of receiving your order.

Please note that some products, such as intimate apparel, swimwear, or sale items, may not be eligible for return or exchange due to hygiene or other reasons. Please check the product details for any specific exclusions.

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

  • Step 1: Contact our customer service team at [email protected] within 14 days of receiving your order to request a return authorization.
  • Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 3: Our team will send you instructions on how to proceed with your return or exchange. Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • Step 4: Pack the item securely and ship it back to us following the instructions provided.

3. Refunds

Once we receive your returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that the processing time for refunds may take up to 7–10 business days, depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to product availability, and additional shipping fees may apply. If the requested item is out of stock, we will offer a full refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. We will assist you in processing a return or exchange for the damaged item. In such cases, we will cover the cost of return shipping.

6. Non-Returnable Items

Please note that certain items are non-returnable for hygiene or other reasons. These items include:

  • Intimate apparel (e.g., lingerie, hosiery, etc.)
  • Swimwear
  • Sale or clearance items
  • Gift cards

Please ensure that you check the product details on our website before purchasing.

7. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service to ensure the safe return of your items. We cannot guarantee that we will receive your returned item if it is lost during transit.

8. International Returns

For international returns, please ensure that you follow the return procedures outlined above. Return shipping costs, customs duties, and taxes associated with international returns are the responsibility of the customer.

9. Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact us at:

Email: [email protected]

By making a purchase on our website, you agree to the terms of this Returns Policy.